It is the Era of Customer Service as it should always be

In fact, it is dangerous for any business, be it Voice123, voice talent, or voice seekers, to have moments of lacking discretion. Social media makes it this way. I used to hear, “I will sue you!”, every day while working on Wall St. In the field of community managing, I now see social uprisings against companies offering poor customer service. We are all human. Things happen, and we say things we should not. However, any voice actor knows, “It is all about how you react to the situation…not how you act in a situation.”

via It is the Era of Customer Service as it should always be.

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